Webinar Date/Time

May 12, 2026
1:00 - 2:00 pm ET

$149 Includes Playback without Expiration

Enroll Today!

About this Event

Event Description

High-risk customers — from cash-intensive businesses to cannabis operators — often show up at the branch first. This session guides managers on how to prepare staff for those interactions while maintaining compliance and customer respect.

We’ll provide talking points, policy considerations, and strategies to help frontline employees serve high-risk clients professionally while safeguarding the bank.

Key Takeaways:

  • Define who qualifies as “high-risk” at the branch level.

  • Train staff to handle sensitive interactions with confidence.

  • Balance customer service with compliance obligations.

  • Document and escalate unusual activity properly.

  • Protect both employees and customers during high-risk encounters.

Instructor(s)

Michael Beird

VP, Treasury Management - Southwest Capital Bank
Founding Partner - ACB

Michael Beird is the Vice President of Treasury Management for Southwest Capital Bank, a canna-friendly institution in New Mexico. Michael also co-founded the ACB after spending over a decade building BankersHub, the leading online education platform in financial services, in order to bring nationally renowned speakers to smaller financial institutions, community banks and credit unions through webinars, on-demand certifications and live-streaming from conferences and conventions. BankersHub launched the industry's first Cannabis Banking Professional certification in 2020 and is now leading the effort to bridge education and compliance between these two heavily regulated industries with his co-authoring the recent Wiley book, "Cannabis Banking: Legal Frameworks and Practical Solutions for Cultivating Compliance"

Erin O'Donnell

Co-Founder- American Cannabis Bankers Association

Erin O'Donnell, Founding Partner of the American Cannabis Bankers Association, Co-Founder of BankersHub and Co-Founder and former CEO of Bankerstuff oversees product innovation and education. She has over 30 years of experience in strategic event management, specializing in technology and online delivery of content.