Webinar Details

Wednesday, July 9, 2025
1:00 pm ET, 10:00 am PT

$149, includes Live Event and Recorded Playback without expiration


Event Description

As real-time payments through platforms like Zelle, Venmo, and Cash App become the norm, financial institutions face a growing wave of Authorized Push Payment (APP) fraud — where consumers are tricked into sending money themselves. Unlike traditional unauthorized transactions, APP fraud blurs the lines of liability, leaving institutions and regulators to grapple with who is responsible when fraud feels voluntary.

This webinar will unpack the mechanics of APP fraud and explore how peer-to-peer (P2P) scams are evolving across social, email, and mobile channels. We’ll review recent regulatory guidance, including CFPB expectations under Regulation E, and provide actionable strategies for prevention, customer education, and dispute handling.

Key Takeaways:

  • Understand how APP fraud differs from unauthorized transactions — and why it’s harder to reverse.
  • Explore the most common P2P scam typologies, from impersonation and romance scams to refund fraud.
  • Learn what Regulation E requires when a consumer is deceived into initiating a transfer.
  • Review recent CFPB interpretations and how they’re shifting expectations around liability and reimbursement.
  • Discover practical ways to strengthen authentication, customer education, and fraud monitoring without disrupting the user experience.

Instructor(s)

Erin O'Donnell

Co-Founder- American Cannabis Bankers Association

Erin O'Donnell, Founding Partner of the American Cannabis Bankers Association, Co-Founder of BankersHub and Co-Founder and former CEO of Bankerstuff oversees product innovation and education. She has over 30 years of experience in strategic event management, specializing in technology and online delivery of content.

Michael Beird

Founding Partner - ACB

Michael co-founded the ACB after spending over a decade building BankersHub, the leading online education platform in financial services, in order to bring nationally renowned speakers to smaller financial institutions, community banks and credit unions through webinars, on-demand certifications and live-streaming from conferences and conventions. BankersHub launched the industry's first Cannabis Banking Professional certification in 2020 and is now leading the effort to bridge education and compliance between these two heavily regulated industries with his co-authoring the recent Wiley book, "Cannabis Banking: Legal Frameworks and Practical Solutions for Cultivating Compliance"